East Whiteland Fire Company Ambulance Billing Department

The Ambulance Service Claim Process:
The East Whiteland Fire Company contracts with an outside agency to manage our billing department. When possible, your invoice is filed directly to your insurance carrier with the information provided at the time of the emergency. However, it is ultimately the patient’s responsibility to ensure that we receive the information necessary to file the claim, and follow up with the insurance company until payment is made.

Billing statements are sent to the patient if:
• They are not insured;
• If we have insufficient information to file a claim;
• If insurance has denied coverage;
• If there is a balance due after insurance has paid.

How do I make my payment?
You have 3 options for payment.

1) Mail a check

Please write a check and mail to:

P.O. Box 726
New Cumberland, PA 17070

2) Electronic payment

Please visit our billing company's website found at: https://ambulancebillingoffice.com/payments.php

3) Phone

You may call our Billing department's toll-free number at 1-877-214-6018 to provide payment information to one of their friendly representatives over the phone.  Office hours are from 8am to 5pm, Monday through Friday (EST). Please do not call the firehouse.

Why did I receive 2 different bills?
The East Whiteland Fire Company is a BLS (Basic Life Support) company. Some conditions require a higher level of care in the form of ALS (Advanced Life Support). Due to this you may receive 2 different bills: 1 from East Whiteland for BLS services and 1 from the ALS provider.

What if I do not have insurance?
If you do not have insurance, you will be responsible to pay the invoice in full.  We accept payment in the form of check,or you can pay your bill with a credit card online through our Billing center's online bill-payer or via phone with a representative.

What if I am unable to pay my bill in full?
If you are unable to pay your bill in full, we are willing to arrange payment plans. Please go to our billing company's website and use our payment calculator to set up a payment schedule for monthly automatic bank account transfers.  You may choose how many months you would like to extend your payments and which day of the month you would like the payments to be made.  Payment schedules are set up interest-free, so there is no additional cost to you.

Why did my insurance company mail the check to me?
Different insurance companies have different policies regarding reimbursement for services rendered. Some insurance companies choose to reimburse the patients directly, instead of sending the payments to the medical providers. If this happens, you have several options for payment.

The easiest way is to sign the check over to the ambulance company and mail it to the address in the upper left corner of your invoice.  When endorsing the back of the check, the person to whom the check is made out should also write, “Pay to the order of the East Whiteland Fire Company."

You also have the option to deposit the check from the insurance company into your personal account, and then send full payment to us via check, money order or credit card.

In either case, please also send a copy of your explanation of benefits from the insurance company, the tear-off portion of your invoice, and a check for any additional balance you may owe.

Why didn’t I get a bill?
When we have all the necessary information, we are able to submit invoices directly to the insurance company for the patient. We are frequently able to complete the billing process without involving the patient with the claims filing process. If this is the case, you may not receive a bill. If you would like a copy of the bill for your records, just let us know and we will be happy to mail it to you. You may also receive or request an explanation of benefits from your health insurance carrier.

Why should I have to pay for your service? Don’t I pay taxes for this? Aren’t you all volunteers?
Only a small fraction of our operational budget is supported with tax money. The East Whiteland Fire Company survives almost entirely on reimbursement for services provided. The cost of vehicles, insurance, facilities, fuel, medical equipment, training and supplies have escalated dramatically in recent years. But the insurance companies continue to reduce payments, and make their processes harder and more confusing. Your payment helps to secure the continued survival and ongoing quality of the emergency medical service in your community.

If you still have additional questions please feel free to speak with a member of our billing office that is ready to serve you Monday through Friday, 8am to 5pm at 1-877-214-6018.  A comprehensive list of F&Qs can also be found at https://ambulancebillingoffice.com/faq.php 

If you have any questions not answered here please contact us at:

emsbilling@eastwhitelandfire.org